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Frequently Asked Questions

Network Questions

How do earn a higher rank?

On our build servers you can earn a higher rank simply by playing and being active. The longer you play, the higher your rank gets. Our minigames servers currently do not have a ranking system but we expect one to be added soon!

For more information about or build server ranks, please take a look at the 'Ranks' page.

Can I change my username?

Yes you can change your username, however we do not recommend you doing this. Since 1.7.10, player names have been replaced with UUID's. Every username has a specific UUID, which will change even with the slightest username change. Because a lot of our data gets stored based on the player's UUID, it's not possible to change your username without losing (nearly) all of your player data.

If you however do decide to change your username, the only data which we can transfer is your '/playtime check' playtime, your current rank, your balance and "sidebar stats". Everything else will get lost and can only be recovered / transferred if you use a cracked launcher and join with your old username.

Can I get unbanned from the network?

If you've been unfairly banned or you think that you've been banned for too long, you can appeal your unban by contacting us. You can do so by creating a support ticket or by sending an email directly to

Can I become a staff member?

Yes, it's possible for you to become part of our team. The minimal requirements for you to join the team are:

  • You are at least 15 years old.
  • You have played for at least 150 hours on our network.
  • You have a Skype account.
  • You understand the English language.

If you match these requirements, you can fill in the 'Moderator Application' form.

Is it allowed to do 'x'?

Sometimes it might be unclear to you if a certain action, mod or trick is allowed. If there's no staff member online who can answer your question, simple don't perform the action, don't install the mod or don't perform the trick. It's always better to prevent problems than to solve them.

Why don't I get a prize after voting?

Usually you should get your prize right after pressing the 'vote' button. It might take a bit longer depending on the site's speed. If you are sure you didn't get any prize, feel free to contact us.

Where are the servers located?

All our servers are located in Roubaix, France.

Donate Questions

Can I get a free donator rank?

No. This is absolutely not possible. Hosting for both the servers and our website costs a lot of money. The only way that we get this money is from players who buy ranks/items in our server store.

How long does it take for me to get my rank / item after donating?

If you checkout with PayPal and use EUR as your currency, you should get your purchased items right after you made the payment. If you pay via wire transfer (bank), we have to give you the purchased items manyally. This can take from 1 hour to max. 24 hours.

Can I get my money back if I don't want the rank / item I bought?

No, this is not possible. As our Terms and Conditions section 3 paragraph 4 states: "NLGameVideosNL has no "money back" policy. The Client has reviewed the Product carefully before buying the Product. Any Client who files a chargeback against NLGameVideosNL will be permanently banned from the network."

Website Questions

Where can I find the forum rules?

You can find the forum rules at this thread.

Can I unregister / delete my forum account?

You can't delete your forum account on your own. If you want to delete your account, please contact us.

How long does it take for me to get a response on my email?

Usually you get a reply from us within 24 hours after sending your email. It might take a bit longer depending on the days you send us a message.

Does your server store run on BuyCraft?

No, our shop does not run on BuyCraft, although it might look like it. Because a premium BuyCraft account would cost us money, we decided to create our own look-alike version of the system. It works exactly the same, the only difference is that we have to manually give you the items you buy.

Non-related Questions

Where do you guys live?

Our staff members are from all around the world, but most of us live in Europe.

Can you help me with server plugins / creating a server?

No, we don't help people creating their own server nor do we give plugin advise, simply because it takes too much time. Maintaining our own network already takes up a lot of time so there's no time left to help others.

Can you create a website / plugin for me?

Building a website or server plugin takes a lot of time and effort. This is why we don't make any free websites or server plugins for anyone other than ourselves. If you are interested in a custom made website or server plugin, you can always contact us but we won't ever make one for free.